Shipping & Local Pickup

How We Get Treats to Happy Tails

Every order is baked with care and packed by hand from Vancouver, British Columbia.

As a small-batch bakery, we take pride in preparing each order with the same attention we'd give if it were for Frankie Lou herself.

Orders are typically prepared within 2–5 business days before they're ready for pickup or shipment.

During holidays or product launches, processing times may be slightly longer.

Local pickup is available in the Vancouver area.

Once your order is ready, you'll receive an email with pickup instructions.

We carefully package every order to help ensure your treats arrive safely and fresh.

Shipping rates and delivery estimates are calculated during checkout.

If your order includes tracking, you'll receive a confirmation email with your tracking information once your order has shipped.

If you have any questions about your order, please don't hesitate to reach out through our Say Hello page.

We're always happy to help.